Main
/
TERMS AND CONDITIONS

1. INTRODUCTION

1.1.

Welcome to pinco-casino.global (hereinafter referred to as the “Website”). By accessing any section of our platform—including account creation, gameplay, or participation in promotions—you confirm that you have read, understood, and agreed to our Terms and Conditions, Privacy Policy, Game Rules, and Bonus Terms (collectively referred to as the “Terms”). These Terms form a legally binding agreement between you (the “Player”) and the Company. If you do not accept these Terms, please discontinue your use of the Website immediately.

1.2.

The Website is owned and operated by Carlitta N.V., with its registered office at Zuikertuintjeweg Z/N (Zuikertuin Tower), Willemstad, Curaçao. Carlitta N.V. is licensed by the Curaçao Gaming Control Board (license number: OGL/2024/1516/0841), authorized to provide online gaming services under the National Ordinance on Offshore Games of Hazard. Payments are processed by its fully-owned subsidiary Liriona Ltd, registered in Cyprus (HE 445858), located at Panagioti Toumazou 37, Episkopi, 4620 Limassol.

1.3.

References to “you”, “your”, “user”, or “customer” throughout the Terms mean any person who accesses or uses the Website and its services.

1.4.

The term “Games” includes all available entertainment options such as Online Slots, Live Casino, Table Games, Sportsbook, and any new categories added in the future.

1.5.

By accepting the Terms, you acknowledge that you are fully informed about the rules governing all available games. You are also responsible for understanding each game’s Return to Player (RTP) rates.

1.6.

If winnings are subject to tax in your jurisdiction, it is your sole responsibility to report and pay any applicable taxes.

1.7.

Use of VPNs or other tools to circumvent geo-blocks or content restrictions is strictly prohibited. Violations may lead to account closure and forfeiture of winnings.

2. CHANGES TO TERMS AND CONDITIONS

2.1.

pinco-casino.global reserves the right to update or modify these Terms at any time without prior notice. Updates may reflect software upgrades, regulatory changes, or improvements to user experience.

2.2.

It is your responsibility to review the Terms regularly. Continued use of the Website after changes are posted will be deemed acceptance of the revised Terms.

2.3.

If you disagree with any updates, you should stop using the Website and follow the procedures under “Account Closure.” Continuing to use the Website indicates your full agreement to the updated Terms.

3. LEGAL REQUIREMENTS

3.1.

pinco-casino.global operates in strict compliance with international and local regulations governing online gambling. It is your obligation to ensure that your use of the Website is lawful in your location.

3.2.

You must be of legal age (18 years or older, or the legal gambling age in your jurisdiction) to register or play. The Company reserves the right to request proof of age at any time.

3.3.

To assist with age control, we recommend the use of parental control software such as CyberPatrol, NetNanny, or GamBlock to restrict access for minors.

3.4.

By using the Website, you confirm full legal compliance with your jurisdiction’s laws. The Company does not provide legal counsel and bears no liability for any unauthorized use of the Website.

3.5.

You assume full legal responsibility for ensuring your access and actions on the Website comply with local laws. Use of the platform is entirely at your own risk.

3.6.

Restricted Countries: Players from the following regions are not permitted to deposit or play for real money:

  • United States of America and territories
  • France and territories
  • Netherlands and dependencies (including Aruba, Curaçao, Sint Maarten)
  • Australia
  • United Kingdom
  • Germany
  • North Korea
  • Iran
  • Myanmar

3.7.

Players residing in Sweden are not eligible for any bonuses, promotions, VIP rewards, or loyalty programs.

3.8.

Players from Armenia are prohibited from participating in Sportsbook. Any bets placed by Armenian residents may be voided and settled at odds of 1/1.

3.9.

If a player from a restricted country attempts to withdraw funds, the Company reserves the right to deny such a transaction.

3.10.

We reserve the right to suspend accounts or restrict access in cases of age verification failure or failure to comply with the restrictions outlined herein.

4. RESPONSIBLE GAMING

4.1.

At pinco-casino.global, we are committed to promoting Responsible Gaming. Before using your account, we strongly encourage you to review our Responsible Gaming Policy. We take gambling addiction seriously and offer tools and resources to help players maintain control. If you feel your gaming is no longer for entertainment, please seek help or contact our support team for assistance in setting limits or self-exclusion.

5. YOUR ACCOUNT

5.1.

To enjoy the full experience at pinco-casino.global, you’ll need to create a personal account. Registration requires a valid email address, phone number, and password. Full access may also require personal identification details such as your full name, birth date, residential address, and government-issued ID.

5.2.

The name and birthdate you provide must match your real identity. We may request identity verification documents (e.g., passport, ID card, payment card) at any time. Only once your identity is successfully verified can your account be considered a Verified Account.

5.3.

Verification is processed on business days (Monday–Friday), unless expedited due to pending withdrawal requests.

5.4.

You agree to keep your personal details accurate and up-to-date. Failure to comply may result in account restrictions, closure, and forfeiture of bonuses and winnings.

5.5.–5.11.

  • Your login credentials are personal and must be kept secure.
  • You may not share your account access with others.
  • Forgotten passwords can be reset via the “Forgot Password” link.
  • Personal data is protected but not immune to misuse by third-party partners.
  • As part of KYC procedures, we may contact you by phone. Failure to respond within two weeks of a withdrawal request may result in account suspension.
  • We reserve the right to decline account creation at our discretion.
  • If you encounter issues, our support team is available at support@pinco-casino.global
  • The Website is for personal use only and not for commercial or professional activity.

6. ACCOUNT ISSUES

6.1.–6.5.7.

  • If you suspect unauthorized access or misconduct (e.g., cheating or collusion), notify us immediately.
  • We may void bets or transactions influenced by fraud, technical errors, criminal activity, or force majeure.
  • Suspended users may not create or use alternate accounts. All linked activity may be canceled.
  • 2FA is available for extra protection.
  • By registering, you affirm you:
    • Are of legal age and legally allowed to participate.
    • Play strictly for personal entertainment.
    • Use your own funds and payment instruments.
    • Understand the risk of financial loss.
    • Do not engage in any form of fraud or game manipulation.
    • Use the gaming software for lawful purposes.
    • Maintain respectful behavior during gameplay and in chat features.

7. DUPLICATE ACCOUNTS

7.1.–7.3.3.

  • Only one account per person, household, device, or IP is permitted.
  • If multiple users share a household, inform us in advance.
  • Duplicate accounts will be flagged and may be:
    • Deleted immediately.
    • Refunded partially or fully (if verified as unintentional).
    • Voided of winnings, bonuses, and promotions.
  • Withdrawn funds from duplicate accounts must be returned upon request.

8. DEPOSITS

8.1.–8.12.

  • Real-money play requires account funding through accepted deposit methods (listed on the Deposit page).
  • Currency conversion fees may apply.
  • KYC verification may be required for deposits.
  • Third-party deposits are prohibited.
  • Deposits must be wagered at least once before withdrawal (anti-money laundering measure).
  • Fraudulent activity (e.g., stolen credit cards, payment reversals) may result in account suspension and legal action.
  • The account is not a bank account; no interest or insurance applies.
  • Use of the “1-Click” deposit feature implies consent to future automatic transactions using the same card (post 3DS verification).

9. PAYOUTS

9.1.–9.2.

  • Winnings are credited to your account after event completion or game result confirmation.
  • If winnings are credited in error (due to system or human fault), the incorrect amount remains the Company’s property and must be returned.

10. WITHDRAWALS

10.1.–10.20.

  • You may request withdrawals once all conditions (including KYC and wagering requirements) are met.
  • First-time withdrawals require complete identity and payment verification (passport, card photos, proof of address, etc.).
  • Failure to provide documentation within 30 days may lead to account suspension and loss of winnings.
  • Bonus balances, gift boxes, and free spins must be cleared before withdrawal.
  • In cases where betting activity is lower than deposit volume, the Company may deduct up to 20–25% (depending on method) from the withdrawal.
  • Only one withdrawal per 24 hours per method is allowed.
  • Maximum daily withdrawal limit: approx. €4,000 (or equivalent). VIP players may request higher limits.
  • Withdrawals are processed using the same method as the deposit.
  • Technical or processing delays may extend processing times.
  • Withdrawal cancellation returns funds to your gaming balance.
  • Refunds are not available for consumed services (e.g., in-game bets).

11. ACCOUNT CLOSURE

11.1.

You may request to close your account at any time. Before doing so, ensure that all active bets are canceled. To proceed, contact our support team at [email protected]. Any available balance may be withdrawn, subject to applicable fees.

11.2.

Account closure marks the official end of your relationship with pinco-casino.global.

11.3.

If you’re closing your account due to gambling-related concerns, please contact [email protected]. Our team is here to support you.

11.4.–11.5.

Refund methods are at the discretion of the Company. We reserve the right to close any account and return the balance (less fees) without prior notice or explanation.

11.6.–11.8.

Unused bonuses expire after one month. In cases of suspected fraud or bonus abuse (e.g., “bonus hunters”), all winnings and bonuses may be voided and accounts suspended.

11.9.–11.14.

Once your account is closed, neither party holds further obligations. Closure may occur if your account is linked to previously blocked or suspended accounts, or if used for illegal purposes, offensive conduct, software interference, or Terms violations. Inactive accounts (no login for 180 days) are debited and suspended. Reactivation requires identity verification.

12. PERSONAL INFORMATION

12.1.

Your data is handled in compliance with applicable privacy laws and our Privacy Policy. We ensure secure processing of personal information across all interactions.

13. PROHIBITED ACTIONS ON THE WEBSITE

13.1.–13.14.

Prohibited activities include:

  • Money laundering, fraud, collusion, chip dumping, multi-accounting, and using bots or scripts.
  • VPN or proxy usage to bypass geographic restrictions.
  • Uploading malicious files or disrupting website performance.
  • Forgery or use of documents that don’t belong to you.
  • Aggressive or abusive behavior toward staff or other users.
  • Transferring accounts to others or automated activity of any kind.

Violations may result in account suspension, forfeiture of funds, and legal action.

14. LIVE CHAT

14.1.–14.7.

Our live chat is moderated and should be used respectfully. Offensive, defamatory, or promotional content is strictly prohibited. Any misuse may result in immediate account closure and forfeiture of access.

15. TIPS TO THE MANAGER

15.1.

Players may voluntarily leave a tip for a manager via the chat feature. Tipping is optional, non-refundable, and has no influence on game outcomes or support interactions. Tips are deducted from real-money balances and treated as gratuitous payments to the Company.

16. AGREEMENT & ADMISSIBILITY

16.1.–16.5.

These Terms, along with other related policies (e.g., Privacy, AML, Responsible Gaming), constitute the full agreement between you and the Company. In case of conflict between language versions, the English version prevails. These Terms are governed by the laws of Curaçao.

17. LIABILITY

17.1.–17.11.

Gambling involves financial risk. By using the Website, you accept full responsibility for any losses incurred. We are not liable for:

  • Technical issues, delays, or errors in transactions.
  • Misuse of credited funds.
  • Software interruptions or server discrepancies.
  • Indirect damages such as loss of data or income.

You agree to indemnify the Company and its affiliates against all liabilities resulting from your use of the Website.

18. TERMS VIOLATION

18.1.–18.4.

Violations may result in legal and financial consequences. The Company may suspend or close your account, remove winnings, or initiate legal action based on the severity of the breach.

19. COPYRIGHT AND INTELLECTUAL PROPERTY

19.1.–19.11.

All content on pinco-casino.global, including logos, software, and media, is protected by copyright and other intellectual property laws. Unauthorized reproduction or distribution is strictly prohibited and may lead to legal action.

20. COMPLAINTS

20.1.–20.11.

We aim to resolve all complaints fairly and promptly. Contact support at [email protected]. For unresolved issues, complaints may be escalated to regulatory bodies. Server logs and internal records will serve as the final authority in disputes.

21. DUTIES

21.1.

The Company may assign its rights and obligations under these Terms. You may not transfer your account or any related obligations to another party.

22. PROMOTIONS: TERMS & CONDITIONS

22.1.–22.9.

Promotions are governed by specific Promotional Terms in addition to these Terms. Misuse may result in exclusion from rewards or cancellation of bonuses. The Company reserves the right to modify or terminate any promotion at its sole discretion.

23. RULES FOR PLAYING GIFT BOX PROMO

23.1.–23.11.

Players may receive gift boxes based on betting activity in eligible slots. Key conditions include:

  • Bonus wagering requirement: x70 within 24 hours.
  • Max payout: 10x bonus.
  • Max gift boxes per day: 10, max unchecked boxes: 100.
  • Boxes expire after 10 days or upon withdrawal.
  • Maximum qualifying spin bet: €6.
  • Unclaimed physical prizes may be converted to cash or voided after 60 days.

Misuse of the promo may result in cancellation of prizes and account restrictions.