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Responsible Gaming Policy

Responsible Gaming Policy

At pinco-casino.global, we take responsible gaming seriously. Our goal is to provide an enjoyable and secure environment where entertainment remains just that—entertainment. This policy outlines the tools, resources, and guidance available to help you maintain control over your gaming behavior and prevent gambling-related harm.

1. Our Commitment

We are committed to:

  • Promoting a safe and responsible gaming environment.
  • Offering effective tools for self-control and harm prevention.
  • Supporting players who may be at risk of problem gambling.
  • Preventing underage access to our platform.

2. Stay in Control

Gambling should be fun—not a source of stress or income. Please reflect on your gambling habits and ask yourself:

  • Do I feel the need to cut back on gambling?
  • Do others criticize my gambling?
  • Have I felt guilty or regretful after gambling?
  • Have I chased losses?
  • Do I gamble to escape stress?

Take the 20-question test from Gamblers Anonymous to assess your risk level.

Interpretation:

  • 0 “Yes” answers – Low risk.
  • 1 “Yes” answer – Moderate risk.
  • 2+ “Yes” answers – High risk; seek support.

3. Self-Exclusion

We offer a self-exclusion option if you feel the need to take a break or permanently restrict access to your account.

Exclusion durations:

  • 1 year
  • 3 years
  • 5 years
  • 10 years
  • Lifetime (permanent)

How to activate:
Visit the Responsible Gaming section in your account or email [email protected]. Your account will be locked, and you won’t receive promotional messages.

Note: Lifetime self-exclusion is permanent and cannot be reversed.

4. Cooling-Off Period

Take a short break to regain control. During a cooling-off period, you cannot place bets or make deposits.

Available durations:

  • 24 hours
  • 7 days
  • 1 month
  • 3 months

Activate this option in your account settings. It takes immediate effect and cannot be ended early.

5. Support for Gambling Addiction

If you or someone you know is struggling with gambling, please reach out to one of the following trusted organizations:

These resources offer confidential advice, support groups, and treatment information.

6. Age Restrictions and Internet Filtering

pinco-casino.global strictly prohibits access to users under the legal gambling age (18+ or jurisdiction-specific).

We may request proof of age at any time. Accounts of underage users will be suspended, and any winnings forfeited.

To support parents and guardians, we recommend using filtering tools such as:

7. Responsible Gambling Tips

To keep gambling enjoyable:

  • Set deposit limits – Never gamble more than you can afford to lose.
  • Don’t chase losses – Gambling is not a way to recover money.
  • Set a time limit – Take regular breaks.
  • Play only when relaxed – Avoid playing under stress, intoxication, or fatigue.
  • Use one account – This helps track your time and money accurately.

8. Account and Winnings Policy

If we discover that you are underage, we will:

  • Forfeit all winnings.
  • Freeze your account.
  • Return deposited funds (if possible).
  • Report the incident to authorities as required.

9. Contact and Support

If you have any concerns or need assistance, our dedicated Responsible Gaming Support is available at:

📧 [email protected]

Your privacy is protected. We will never share your information without your explicit consent.